How can I cancel my order?
You can cancel your order by using our chat support. If your order is not shipped it will be cancelled and the refund will be initiated after deducting processing and cancellation charges.
How long does it take to get a refund in my bank account?
It usually takes 7-10 working days for refund to reflect in your bank account.
Do you accept returns?
Can I exchange an item?
Are returns in case of warranty free?
How long does it take to process a return if I am eligible for warranty?
It usually takes 1 week after we have received the product to process a return if the product is under warranty.
Are my payment details and data secure?
Is my personal data (pictures, health data, etc) well protected?
What payment methods do you accept?
We accept UPI, all major credit cards, debit cards,net banking and wallet payments. Please check our payment options as updated on our website.
Which currency will I be charged in?
You will be charged in Indian Rupees (INR). If you are using an International credit/debit card issued outside of India, it depends on your bank.
Do you offer an automatic monthly payment option?
No, we don’t have any automatic monthly payment options.
More/less payment has been deducted from my account for an order.
Please check your orders in My profile> My Orders for order value of the products. It is highly unlikely that you will be billed less/more than the order value, please check with your bank for transaction charges.
The money has been debited from my account but my order has not been placed/ subscription has not been renewed.
Please refresh the page/ restart the app and navigate to Profile>My orders. If you are still unable to see your order placed, please use chat support to provide details. Please include the details such as Transaction ID, registered email address and phone number with the issue in detail.
How can I track my package?
You can track status of your order by navigating to My Account>my orders>track order.
What if I'm not home to receive the product?
You can track the status of your order by navigating to
My Account > My Orders> Track Order and please try to be present at the time of delivery. You will also be notified via SMS when your order is out for delivery. Our courier partner will also call you before attempting the delivery. You can reschedule your order for delivery to the next available day.
Will I pay the delivery amount for remote location shipping?
After I receive my body scale, how should I set it up?
Recharge your scale after unboxing it. After it is charged, connect the scale with the Zury Fit app by following the instructions in the App/Manual. And Viola! You are all set for your Zury journey!
What can I do if my scale is not syncing?
It is highly unlikely that your scale fails to sync with the app. In case if it happens press the reset button inside the hole of the back side of the scale using a pin or sim ejector. After the scale is reset, reconnect your scale with the Zury Fit app.
How can I reset my Zury Fit body scale?
There is a reset button on the back side of the Zury body Scale. You can use a PIN/Sim Ejector to press the reset button inside the slot. Press and hold for 2 seconds. This will reset the scale.
Is the body scale rechargeable?
Yes, you can use a Micro USB Charging Cable to recharge the scale.
Is there any warranty on the Zury Fit Body scale?
The Zury Fit Body Scale comes with standard warranty (6 months). No warranty for other products like Band and Tape.